Contact Centre Team Manager

Our Box Office care passionately about the visitor experience encountered by each and every member of our audience, and provide a proactive, friendly and professional welcome to over 1.5m visitors each year.

The Contact Centre Team Manager is responsible for ensuring that the Box Office consistently delivers this high-quality service to customers booking tickets or seeking information regarding the National Theatre’s activities, and promotes the full range of services the National Theatre provides.

The role will ensure that the right resources are in place to support a dynamic sales and service environment, optimising all available systems and data for a team selling tickets for productions at the National Theatre and multiple West End transfers. This role takes particular responsibility for the management and performance of the Box Office Contact Centre (30+ people) and front-of-house operations across our three performance spaces, monitoring KPIs with the Head of Box Office and ensuring systems and support are in place for staff to achieve our sales and service standards.

We are looking for candidates with experience leading large teams who have the ability to motivate and promote excellent customer service in a busy and dynamic sales environment. If you can analyse and respond to sales and performance data and have a positive and adaptable approach to achieving targets, please get in touch via the link.

The closing date for the receipt of completed application forms is: 5pm Friday 24th January 2020.

For further queries please email   

We want our workforce to be representative of all sections of society and welcome applications from everyone

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

HR Department 2020

Hours: 35

Contract Type: Permanent - Full Time


Pay Range: Circa £34,000

Closing Date: 5pm, Friday 24 January 2020

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