CRM Marketing Coordinator

Discipline: Marketing
Job type: Permanent
Salary: £27,588.76
Contact email:
Job ref: 007822
Published: 4 days ago
Expiry date: 01 Jul 2024 12:00

We are looking for a CRM Marketing Coordinator to join the National Theatre Marketing Team.


The purpose of the role


As the National Theatre communicates and engages with an increased range of audiences, with an ever-widening offer, its digital marketing communications (CRM, social media and website) need to be more targeted, more intelligent and more engaging than ever.


Reporting to the CRM Marketing Manager, the role’s primary responsibility is the creation and delivery of CRM communications to the full range of National Theatre audiences in London, across the UK and across the world.


Supporting the Marketing team, the CRM Marketing coordinator will use knowledge of marketing principles and National Theatre database analysis, to devise and deliver email marketing campaigns, drawing upon relevant data from the organisation’s ticketing system. Through analysis of CRM marketing results, the role will help shape and inform the organisational CRM marketing strategy.


The successful candidate will have the following: 

  • Good written English and an understanding of writing effective marketing copy.
  • Experience in using content management systems and tools such as Word Press or Mail Chimp.
  • Good understanding of Digital analytics software (Google Analytics or similar)
  • Good digital literacy with the ability to create and manage documents within Microsoft or Google Suite.
  • Good communication skills and proven experience of working within a team.
  • Proven planning and organisational skills with an ability to prioritise work demands to meet deadlines.

If that sounds like you, this may be the role for you!


Download the Job Description here.


Working with us will give you…

  • Complimentary staff tickets for shows, subject to availability and policy.

  • Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)

  • Access to interest-free season ticket loan and Cyclescheme partnership

  • Pension schemes with Legal & General and NEST

  • Sabbatical option, subject to agreement and policy

  • Generous sick pay

  • Family-friendly employer with supporting policies

  • Hybrid and flexible working, subject to agreement and policy

  • Training and Development Programme via e-learning platform, and specialist in-person training relating to role.

  • On-site Occupational Health and welfare support

  • Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.

  • On-site staff canteen and bar

  • Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network

  • The NT is also a member of Parents and Carers in the Performing Arts (PiPA)

Please note 


The closing date for the receipt of a completed application is Monday 1st July 2024 at 12 noon.


We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.


If you would like to speak to someone about any adjustments or have any questions you can email and we will be in touch with you to make the necessary arrangements.


People Department 2024