We are looking for a Tours Manager to join the National Theatre Enterprises Team.
As Tours Manager you, will be responsible for the strategic innovation and exceptional service delivery of the National Theatre’s Guided Tours business, achieving year-on-year commercial growth and reaching new audiences. You will be passionate about audience experience, ensuring your products, processes and team deliver a world class end-to-end customer journey from initial inquiry to post-experience follow-up.
Beyond your commercial and creative vision, you will have a people orientated approach, delivering training and coaching guides, empowering them to enthusiastically communicate the story of the National Theatre to diverse audiences. You will connect with a wide variety of departments across the organisation, building positive relationships and networks whilst advocating for tours, gaining insight and prioritising access.
The successful candidate will have the following:
- Strong knowledge of guided tours operations and associated commercial opportunities.
- Experience of generating ideas for new tours and transform into commercially viable products.
- Ability to create quality control procedures to maintain the standard of service across a varied team.
- Proven experience in a customer facing commercial role.
- Comfortable managing budgets and Profit and loss statement.
If that sounds like you, this may be the role for you!
Download the Job Description here.
Working with us will give you..
- Complimentary staff tickets for shows and guided tours, subject to availability and policy
- 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
- Development Programmes via e-learning platform, and specialist in-person training relating to role
- Access to interest-free season ticket loan and cycle scheme partnership
- Enhanced sick pay
- Family Friendly policies including Family leave and Support leave
- Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
- Pension schemes with Legal & General and NEST
- Sabbatical option, subject to agreement and policy
- On-site staff canteen and social facilities
- On-site occupational health support
- In-house mental health and wellbeing advisors providing workplace counselling and support
- Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
- Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
- Discounted access to National Theatre at Home
- Volunteer leave – one paid day per year to volunteer for your chosen charity
- Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
- Access to retailer discounted gift cards and a cash-back-on-spending card
Please note
The closing date for the receipt of a completed application is Friday 7th November 2025 at 12 noon.
We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk
At the National Theatre (NT), we support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do.
In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.
We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.
If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.