We are looking for a Customer Services Supervisor to join the National Theatre Bookshop Team.
Please note: Due to high levels of interest, we will be closing this role on Tuesday 17th September at 9:00am. Please submit your application at the earliest opportunity to avoid disappointment. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk before Tuesday 17th September.
Purpose of the role:
As a Visitor Engagement & Operations Customer Service Supervisor, you will be at the core of our front of house experience, ensuring we provide a first-class welcome to all. You will exemplify high standards of customer service and demonstrate strong leadership skills, whilst also performing administration duties such as stock handling and cashing up.
Managers and Supervisors working within Enterprises are expected to lead, support, coach and motivate their team to help build and deliver the vision for the National Theatre. They will facilitate effective communication within the team and play a leading, proactive role in the development of staff and teams, leading by example at all times.
The successful candidate will have the following:
- Evidence of supervising a team in a busy retail environment
- Evidence of delivering impeccable personalised customer service
- Evidence of motivating a team to achieve sales targets
- Knowledge and passion for theatre and books
- Evidence of working independently and self motivation
If that sounds like you, this may be the role for you!
Download the Job Description here.
Working with us will give you…
Complimentary staff tickets for shows and backstage tours, subject to availability and policy
25 days annual leave increasing up to 32 with length of service (plus bank holidays)
Training and Development Programme via e-learning platform, and specialist in-person training relating to role
Hybrid and flexible working, subject to agreement and policy
Access to interest-free season ticket loan and cycle scheme partnership
Generous sick pay
Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
Pension schemes with Legal & General and NEST
Sabbatical option, subject to agreement and policy
On-site staff canteen and bar
On-site Occupational Health support
In-House Mental Health and Wellbeing Advisors providing workplace counselling and support
Wellbeing programme of events including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
Exclusive staff talks to hear more about NT productions, past and present, from some of the world’s leading practitioners
Discounted access to NT at Home
Volunteer Leave – paid day a year to volunteer for your chosen charity
Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms, on and around the South Bank)
Access to retailer discounted gift cards and a cash-back-on-spending card
Please note
The closing date for the receipt of a completed application is Monday 23rd September 2024 at 12 noon.
PLEASE NOTE: We will close this vacancy early should we receive a high number of applications. The post will be removed from our website at that point and until that time applications are welcome. To avoid disappointment, please submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
If you would like to speak to someone about any adjustments or have any questions you can email recruitment@nationaltheatre.org.uk and we will be in touch with you to make the necessary arrangements.
People Department 2024