We are looking for a Box Office Sales Assistant to join the National Theatre's Box Office team on a Part Time Contract.
The Box Office Sales Assistant is responsible for delivering exceptional customer service by handling ticket sales and enquiries. This role ensures a smooth and efficient ticketing experience for customers, both in person and via phone or online channels. They will also be responsible for the following: manage bookings, processing payments accurately, and providing information about shows, seating, and pricing.
The successful candidates will have the following:
- Demonstrable experience of working in a customer service role
- Proven experience of greeting customers in a friendly and welcoming manner and resolving customer interactions with a calm and confident approach.
- Good attention to detail
- Accurate computer keyboard skills and proficient in Microsoft packages (Word and Outlook)
- Excellent communication skills both verbally (by phone and in person) and written when engaging with internal and external stakeholders and customers
If that sounds like you, then we would love to hear from you!
Download the Job Description here.
Working with us will give you..
- Complimentary staff tickets for shows and guided tours, subject to availability and policy
- 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
- Development Programmes via e-learning platform, and specialist in-person training relating to role
- Access to interest-free season ticket loan and cycle scheme partnership
- Enhanced sick pay
- Family Friendly policies including Family leave and Support leave
- Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
- Pension schemes with Legal & General and NEST
- Sabbatical option, subject to agreement and policy
- On-site staff canteen and social facilities
- On-site occupational health support
- In-house mental health and wellbeing advisors providing workplace counselling and support
- Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
- Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
- Discounted access to National Theatre at Home
- Volunteer leave – one paid day per year to volunteer for your chosen charity
- Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
- Access to retailer discounted gift cards and a cash-back-on-spending card
Please note
The closing date for the receipt of a completed application is Friday 19th December at 12 noon.
We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.
Unfortunately, we are unable to progress an application for this role if you do not currently have (or would be able to obtain) an ongoing right to work in the UK. We cannot sponsor candidates under a work visa for this role because the role is ineligible for sponsorship under the UK government’s requirements for the Skilled Worker visa route. If you have any queries or would like to discuss this matter further, please contact recruitment@nationaltheatre.org.uk.
In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.
We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.
If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.