We are looking for a Box Office Supervisor to join the National Theatre Box Office Team.
The Supervisors play a key role in maintaining the core functions of the department: systems, inventory management, sales and customer service.
Working closely with the management team, they ensure a first-class experience for customers in respect of ticket sales, membership and other services offered by the Box Office. They are a first line of support for the Sales Assistants, as well as providing ticketing setup services for the Box Office and other departments at the National Theatre.
This role also supports effective control of ticket inventory and customer service for all performances, being an important point of contact for internal and external stakeholders. They help provide a consistent Box Office management presence across the six-day week and in the absence of the other members of the management team.
The successful candidate will have the following:
Excellent experience and wide knowledge of the use of Contact Centre and Customer
Motivated by being part of a team ensuring the high performance of the Box Office, identifying, and achieving sales targets and promoting service and system improvements.
Confident and experienced in supporting and coaching team members to contribute to a successful operation and adapt to new initiatives.
Experience with Relationship Management systems.
A proven problem-solver with effective communication and customer service skills
If that sounds like you, this may be the role for you!
Download the Job Description here.
Working with us will give you…
Complimentary staff tickets for shows, subject to availability and policy.
Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)
Access to interest-free season ticket loan and Cyclescheme partnership
Pension schemes with Legal & General and NEST
Sabbatical option, subject to agreement and policy
Generous sick pay
Family-friendly employer with supporting policies
Hybrid and flexible working, subject to agreement and policy
Training and Development Programme via e-learning platform, and specialist in-person training relating to role.
On-site Occupational Health and welfare support
Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.
On-site staff canteen and bar
Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network
The NT is also a member of Parents and Carers in the Performing Arts (PiPA)
The closing date for the receipt of a completed application is Monday 17th June 2024 at 12 noon.
Please note: We reserve the right to close this vacancy early in the case of a large level of interest. Please send your application sooner rather than later.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
If you would like to speak to someone about any adjustments or have any questions you can email recruitment@nationaltheatre.org.uk and we will be in touch with you to make the necessary arrangements.
People Department 2024