We are looking for a Facilities Helpdesk and Administration Support to join the National Theatre Facilities Team on a 12 Month Fixed Term Contract.
The purpose of the role
The purpose of this role is to provide an office presence for our internal Helpdesk, channelling requests for repairs or improvements to the building to the appropriate team, or team member, using MRI Evolution (formerly Concept Evolution). This is a customer-facing position and the first point of contact for the Facilities Department and requires experience from previous customer service roles.
The role will include providing cover for the Facilities Administrator and Contracts Coordinator for approximately eight hours per week, but this may increase from time to time.
The successful candidate will have the following:
- Experience of managing a CAFM software in a Helpdesk or similar role. Training will be provided for ‘MRI Evolution’, the NT’s CAFM.
- Substantial experience of working within busy office environments with ability to maintain focus on tasks.
- Demonstrated experience of communicating with colleagues and members of the public in a courteous and diplomatic manner.
- Great administrative and organisational skills with the ability to prioritise workload and to work on own initiative without supervision.
- Strong IT skills with good working knowledge of Microsoft Office 365.
If that sounds like you, then we would love to hear from you!
Download the Job Description here.
Working with us will give you…
Complimentary staff tickets for shows, subject to availability and policy.
Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)
Access to interest-free season ticket loan and Cyclescheme partnership
Pension schemes with Legal & General and NEST
Sabbatical option, subject to agreement and policy
Generous sick pay
Family-friendly employer with supporting policies
Hybrid and flexible working, subject to agreement and policy
Training and Development Programme via e-learning platform, and specialist in-person training relating to role.
On-site Occupational Health and welfare support
Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.
On-site staff canteen and bar
Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network
The NT is also a member of Parents and Carers in the Performing Arts (PiPA)
Please note
The closing date for the receipt of a completed application is Friday 3rd May 2024 at 12 noon.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
If you would like to speak to someone about any adjustments or have any questions you can email recruitment@nationaltheatre.org.uk and we will be in touch with you to make the necessary arrangements.
People Department 2024