Memberships Administrator

Discipline: Development (Fundraising)
Job type: Permanent
Salary: £27,000
Contact email:
Job ref: 008062
Published: 10 days ago
Expiry date: 16 Jul 2024 12:00

We are looking for a Membership Administrator to join the National Theatre Development Team.


The purpose of the role


The Memberships Administrator will support the Individual Giving team in providing the best possible experience for all our members, through dedicated customer service, efficient administration, and inspiring content creation across membership communications.


This role requires effective collaboration with colleagues in the Development team and across the National Theatre, creativity in developing stewardship communications, and a keen eye for detail and consistency.


The successful candidate will have the following: 

  • Demonstrable customer service experience in a cultural organisation or visitor attraction
  • Ability to deal confidently with people at all levels, face to face, over email and over the phone
  • Excellent attention to detail, time management, and organisation
  • Good writing style and proven word-processing skills
  • Knowledge and experience of using spreadsheets


If that sounds like you, this may be the role for you!


Download the Job Description here.


Working with us will give you…

  • Complimentary staff tickets for shows, subject to availability and policy.

  • Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to local childcare providers & gyms on and around the South Bank)

  • Access to interest-free season ticket loan and Cyclescheme partnership

  • Pension schemes with Legal & General and NEST

  • Sabbatical option, subject to agreement and policy

  • Generous sick pay

  • Family-friendly employer with supporting policies

  • Hybrid and flexible working, subject to agreement and policy

  • Training and Development Programme via e-learning platform, and specialist in-person training relating to role.

  • On-site Occupational Health and welfare support

  • Free-to-access Employee Assistance Programme, enabling counselling and mental wellbeing support, financial and legal advice, and advice on caring responsibilities.

  • On-site staff canteen and bar

  • Staff networks including Amplified: The Ethnically Diverse Network; Disability Staff Network; LGBTQ+ Network; Parents and Parents & Carers Network

  • The NT is also a member of Parents and Carers in the Performing Arts (PiPA)

Please note 


The closing date for the receipt of a completed application is Tuesday 16th July 2024 at 12 noon.


PLEASE NOTE: Due to high levels of interest, there is a chance this role may close earlier than the above date. To avoid disappointment, please submit your application as soon as possible.


We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.


If you would like to speak to someone about any adjustments or have any questions you can email and we will be in touch with you to make the necessary arrangements.


People Department 2024