We are looking for a Support Services Operative to join the National Theatre Support Services Team.
As an Operational Support Team Member, you will provide hands-on assistance across the National Theatre, supporting a wide range of teams to ensure smooth daily operations. You will carry out porterage duties, including moving equipment, furniture, and delivering parcels, and act as a first point of contact for couriers, external contractors, and staff entering the service yard.
You will take responsibility for the safe removal of waste and help advance the Theatre’s sustainability goals by collecting and recycling different waste streams.
A key part of the role is ensuring the building remains safe, presentable, and welcoming for all visitors and staff, and supporting other teams with practical tasks as required.
This is a physically active and varied role, requiring initiative, strong organisation, and excellent communication skills. You will deliver professional, consistent, and welcoming customer service at all times, caring for our historic building and contributing to making the National Theatre better every day.
The successful candidate will have the following:
- Enthusiastic and motivated, taking pride in doing a good job and supporting others to do the same.
- Able to apply health and safety requirements in a workplace and follow safe systems of work.
- Confident using IT systems, including email, reporting tools, and basic databases or tracking systems.
- Delivers a friendly, professional, and helpful service to all staff, contractors, and visitors.
- Communicate clearly and confidently to all stakeholders, both individually and to large groups.
If that sounds like you, this may be the role for you!
Download the Job Description here.
Working with us will give you..
- Complimentary staff tickets for shows and guided tours, subject to availability and policy
- 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
- Development Programmes via e-learning platform, and specialist in-person training relating to role
- Access to interest-free season ticket loan and cycle scheme partnership
- Enhanced sick pay
- Family Friendly policies including Family leave and Support leave
- Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
- Pension schemes with Legal & General and NEST
- Sabbatical option, subject to agreement and policy
- On-site staff canteen and social facilities
- On-site occupational health support
- In-house mental health and wellbeing advisors providing workplace counselling and support
- Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
- Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
- Discounted access to National Theatre at Home
- Volunteer leave – one paid day per year to volunteer for your chosen charity
- Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
- Access to retailer discounted gift cards and a cash-back-on-spending card
Please note
The closing date for the receipt of a completed application is Friday 28th November 2025 at 10:00am.
We reserve the right to close this vacancy early if we receive a sufficient number of applications. To avoid disappointment, we encourage you to submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.
In line with our commitment to Equity, Diversity and Inclusion (EDI), we recognise that we need to address underrepresentation in our organisation. We actively welcome applications from individuals who are part of global majority, disabled and LGBTQ+ communities, and are committed to creating an environment where everyone can thrive.
We strive to promote inclusive and equitable practices in all areas of the NT. As a Disability Confident Employer, we guarantee to interview disabled applicants who meet our minimum requirements for our vacancies.
If you would like to speak to someone about any adjustments or have any questions about the recruitment process, you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.