We are looking for a Box Office Supervisor to join the National Theatre Box Office Team.
The Supervisors play a key role in maintaining the core functions of the department: systems, inventory management, sales and customer service.
Working closely with the management team, they ensure a first-class experience for customers in respect of ticket sales, membership and other services offered by the Box Office. They are a first line of support for the Sales Assistants, as well as providing ticketing setup services for the Box Office and other departments at the National Theatre.
This role also supports effective control of ticket inventory and customer service for all performances, being an important point of contact for internal and external stakeholders.
They help provide a consistent Box Office management presence across the six-day week and in the absence of the other members of the management team.
The successful candidate will have the following:
- Excellent experience and wide knowledge of the use of Contact Centre and Customer Services.
- Relationship Management systems (Experience in the Tessitura CRM System is desirable however training will be provided).
- Motivated by being part of a team ensuring the high performance of the Box Office, identifying and achieving sales targets and promoting service and system improvements.
- Confident and experienced in supporting and coaching team members to contribute to a successful operation and adapt to new initiatives.
- A proven problem-solver with effective communication and customer service skills.
- Good communication skills, both written and in person.
If that sounds like you, this may be the role for you!
Download the Job Description here.
Working with us will give you…
Complimentary staff tickets for shows and backstage tours, subject to availability and policy
25 days annual leave increasing up to 32 with length of service (plus bank holidays)
Training and Development Programme via e-learning platform, and specialist in-person training relating to role
Hybrid and flexible working, subject to agreement and policy
Access to interest-free season ticket loan and cycle scheme partnership
Generous sick pay
Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
Pension schemes with Legal & General and NEST
Sabbatical option, subject to agreement and policy
On-site staff canteen and social facilities
On-site Occupational Health support
In-House Mental Health and Wellbeing Advisors providing workplace counselling and support
Wellbeing programme of events including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
Exclusive staff talks to hear more about NT productions, past and present, from some of the world’s leading practitioners
Discounted access to NT at Home
Volunteer Leave – paid day a year to volunteer for your chosen charity
Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms, on and around the South Bank)
Access to retailer discounted gift cards and a cash-back-on-spending card
Please note
The closing date for the receipt of a completed application is Friday 17th January 2025 at 12 noon.
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NOTE: We will close this vacancy when 100 applications are received. The post will be removed from our website at that point and until that time applications are welcome. Please submit your application at the earliest opportunity. Should you need support or additional time to submit an application please contact recruitment@nationaltheatre.org.uk.
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We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
If you would like to speak to someone about any adjustments or have any questions you can email recruitment@nationaltheatre.org.uk and we will be in touch with you to make the necessary arrangements.
People Department 2024