We are looking for a Support Services Operative to join the National Theatre Support Services Team.
The purpose of this role is as follows:
- To provide comprehensive operational support across the National Theatre.
- To ensure that the National Theatre is safe, presentable and welcoming to everyone.
- To look after and care for our historic building.
- To act as a first point of contact for couriers, external contractors and staff that enter the service yard.
- To deliver professional, consistent and welcoming customer service to everyone.
- To advance and promote our sustainability goals
- To making the National Theatre better every day.
The successful candidate will have the following:
- Excellent collaboration skills are essential because you will be expected to work with departments across the National Theatre
- Excellent and confident communication skills are crucial. You must be able to express yourself clearly and assuredly in any setting, whether in one-on-one conversations or addressing large groups, consistently demonstrating a responsive and engaged attitude
- A high level of computer literacy
- You must be able to work under pressure whilst maintaining a high standard of professionalism and customer service
- The ability to handle, carry, stack and store heavy items with care, safety and security with minimum supervision is essential
- Experience in a customer service environment
If that sounds like you, this may be the role for you!
Download the Job Description here.
Working with us will give you…
Complimentary staff tickets for shows and backstage tours, subject to availability and policy
25 days annual leave increasing up to 32 with length of service (plus bank holidays)
Training and Development Programme via e-learning platform, and specialist in-person training relating to role
Hybrid and flexible working, subject to agreement and policy
Access to interest-free season ticket loan and cycle scheme partnership
Generous sick pay
Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
Pension schemes with Legal & General and NEST
Sabbatical option, subject to agreement and policy
On-site staff canteen and social facilities
On-site Occupational Health support
In-House Mental Health and Wellbeing Advisors providing workplace counselling and support
Wellbeing programme of events including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
Exclusive staff talks to hear more about NT productions, past and present, from some of the world’s leading practitioners
Discounted access to NT at Home
Volunteer Leave – paid day a year to volunteer for your chosen charity
Discounts in the NT’s bars, cafes, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms, on and around the South Bank)
Access to retailer discounted gift cards and a cash-back-on-spending card
Please note
The closing date for the receipt of a completed application is Friday 29th November 2024 at 10:00am.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
If you would like to speak to someone about any adjustments or have any questions you can email recruitment@nationaltheatre.org.uk and we will be in touch with you to make the necessary arrangements.
People Department 2024