We are looking for Visitor Engagement and Operations Assistant Managers to join the National Theatre Enterprises Team.
The Assistant Managers are at the heart of our theatre operation; regularly acting as the lead Front of House manager for the Olivier, Lyttleton or Dorfman theatres.
The Assistant Managers are responsible, in conjunction with the VE&O Managers, for providing a pro-active, visible presence and leadership within all FOH areas of the building and the external public realm, including Stage Door back of house. They will ensure health and safety, visitor experience, look and feel and employee engagement are all maintained to the highest standard throughout their shift. They will drive an excellent visitor experience for all guests and enable their team to deliver consistently high performance and achieve commercial targets.
The Assistant Managers will support the departmental focus on driving presentational standards, identifying new sales opportunities and ensuring proactive up-selling, seeking opportunities to deepen audience engagement with the NT via the promotion of all services and products and developing a strong supervisory, CSA and Stage Door team.
The successful candidate will have the following:
- A motivational and inspiring work ethic with the ability to lead by example
- The ability to work under front line pressure whilst maintaining a professional approach at all times
- Experience of managing a diverse, customer facing, operational team.
- Financial awareness and experience of managing a team achieving sales targets
- Strong problem-solving skills and experience of managing emergency situations.
If that sounds like you, this may be the role for you!
Download the Job Description here.
Working with us will give you…
- Complimentary staff tickets for shows and guided tours, subject to availability and policy
- 25 days annual leave increasing up to 32 with length of service (plus bank holidays)
- Development Programmes via e-learning platform, and specialist in-person training relating to role
- Hybrid and flexible working, subject to agreement and policy
- Access to interest-free season ticket loan and cycle scheme partnership
- Enhanced sick pay
- Family Friendly policies including Family leave and Support leave
- Family-friendly employer – we are a member of Parents and Carers in the Performing Arts (PiPA)
- Pension schemes with Legal & General and NEST
- Sabbatical option, subject to agreement and policy
- On-site staff canteen and social facilities
- On-site occupational health support
- In-house mental health and wellbeing advisors providing workplace counselling and support
- Wellbeing programme of events, including mental health awareness, financial wellbeing, skills sharing and opportunities to get active
- Exclusive staff talks to hear more about NT productions, past and present, from leading practitioners
- Discounted access to National Theatre at Home
- Volunteer leave – one paid day per year to volunteer for your chosen charity
- Discounts in the NT’s bars, cafés, restaurants, and bookshop, as well as in local businesses (from Wagamama to gyms), on and around the South Bank
- Access to retailer discounted gift cards and a cash-back-on-spending card
Please note
The closing date for the receipt of a completed application is Wednesday 26th February 2025 at 12 noon.
We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.
We are committed to promoting a sustainable future and improving the social, economic, and environmental well-being of the communities in which we work. The National Theatre has set ambitious aims to reach Net Zero, which requires collaboration across the whole organisation and is the responsibility of every member of staff. Therefore, we expect everyone to integrate sustainability considerations into their job.
As an inclusive employer, we are dedicated to providing reasonable adjustments if you need support with your application, taking an assessment or interviewing. Some examples of support that we can offer include providing interview questions in written format, providing interview questions in advance of the interview, additional time in timed tests, interviews or other assessment activities or advice about assistive technology. This is not an exhaustive list, and we will consider any reasonable adjustments that you might need.
If you would like to speak to someone about any adjustments or have any questions about the recruitment process you can email recruitment@nationaltheatre.org.uk or call us on 02074523834.
People Department 2025